You can contact Shopify 24 hours support via email, phone, or live chat. One of their support experts will solve your problem-yes, this is their real title.
Overall, my experience with Shopify support is very good. They are (relatively) fast and useful. But this largely depends on the type of problem (for example, technical level) and your contact with the support agent.
We also compared its support with 9 other website builders and e-commerce platforms to test their support more extensively. Shopify ranks second for the quality of its answers and useful knowledge base. In this test, Shopify's competitor BigCommerce only ranked fifth.
I think the biggest advantage of using Shopify (or similar solutions) compared to traditional CMS (such as WooCommerce) is support. Being able to ask an expert when you are in trouble can save a lot of trouble.
I don't want to contact the support staff for every minor issue, it will be futile. Fortunately, Shopify has many detailed tutorials and guides, if you have any questions, please check them first-they can solve your doubts immediately.
And, if you need professional help with your store, Shopify has a directory of (certified) experts you can contact, please make sure to read the expert's reviews before hiring an expert. Another option is Storetasker. Here, you can easily submit your custom project (for example, complete store setup or just some design adjustments) and have their reviewed Shopify submit a quote for your work.
【Source text: by report】
.jpg)